AIB Team Leader Certificate
Course Code: 4148
Length: 16 Weeks
Certificate: Participants who complete this course and and either complete the Banking Today course or have three years experience in the banking industry will receive the AIB Team Leader Certificate.
Audience: This course is designed for bank personnel who direct the daily work of others, whether or not they have direct supervisory responsibility for those people.
Description: Team Leader Certificate will help participants develop the skills needed to lead a team to accomplishing its goals. Participants will learn a variety of techniques for coaching, motivating, and managing.
Objectives: After successfully completing this program, you will be able to:
- Identify appropriate professional behavior and use basic guidelines to enhance professional relationships
- Recognize a coaching opportunity and provide ongoing performance feedback
- Use non-monetary and small-dollar-value awards to recognize, reward, and motivate employees toward continued and improved performance
- Effectively lead meetings and use them as opportunities to communicate, solve problems, and make decisions
- Employ techniques for identifying opportunities for productivity improvement
- Write effective correspondence using a four-step process
- Understand the change process, employee reactions to change, and use tools to manage change
Text Book: There is no textbook for this course. All reading materials are posted online.
Recommended Course Credits: AIB: 3.0
Prerequisites: None
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.