AIB Today's Teller: Developing Basic Skills
Course Code: 6832
Length: 8 Weeks
Audience: This course is designed for entry-level tellers..
Description:This course provides participants with the basic tools to effectively handle the responsibilities of today's teller. Today's Teller: Developing Basic Skills is an 8-week, instructor-led class with a rolling, weekly enrollment format. Participants may register anytime and will be added to the course on the Monday following ABA's receipt of their registration.
Objectives: After successfully completing this program, you will be able to:
- Describe the basic functions of the banking industry
- Define the teller's responsibilities
- Explain and perform a variety of daily transaction procedures
- Summarize the features and benefits of four basic categories of banking products
- Demonstrate quality customer service
- Describe compliance issues that affect the teller function
- Demonstrate appropriate reactions to security-related issues
- List the steps to being an effective communicator
Text Book: Today's Teller: Developing Basic Skills, 2nd edition, 2005, ABA.
Recommended Course Credits: AIB: 2.0
Prerequisites: None
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.