Bank Card Management School
Fall 2008 Session:
October 22nd, 23rd, and 24th
University and Whist Club, Wilmington
Click Here for Registration Form
The Delaware Bankers Association, along with Risk Management Resources, presents its customized Bank Card Management School featuring a world-class faculty, lectures, group exercises, and computer simulations to provide the most up-to-date bankcard techniques, and coverage of critical issues facing the industry today.
Bank Card Management School Focuses on
- Acquiring New Accounts
- Managing Existing Accounts
Both of these subjects will cover:
- Marketing
- Risk Management
- Collection
- Customer Satisfaction
- Financials (P&L)
The typical agenda of the three-day course includes:
- Card Business
- Acquirer & Issuer Business Associations
- Issuer's Economics
- Revenue Components
- Profit Improvement Factors
- Credit Scoring Theory
- Scoring Theory & Concepts
- Credit Application Exercise
- Risk Management for New Accounts
- Credit Approval Process
- Risk Management Business
- New Account Marketing
- Case Simulation Models
- Managing a Portfolio's Risk
- Role of Risk Management
- Risk Management Strategies
- Account Management: Retention & Usage
- Marketing Strategies
- Measuring Success
- The Key to Customer Satisfaction
- Customer Service Components
- Measuring Customer Satisfaction
- Evaluation
- Examination
The next DBA Bank Card Management School will be held on October 22, 23, and 24, 2008 at the University and Whist Club in Wilmington, Delaware. To register, please click on the link below, print and fill out out the form, and reutrn it via fax to 302-678-5511. The next Bank Card Management School is tentatively scheduled for April 2009.
2008 Bank Card Management School Registration Form
Directions to the University & Whist Club