Bank Secrecy Act (BSA) for Call Center Representatives
This course focuses on the BSA responsibilities of Call Center Representatives. It explains that the quality of a bank's compliance depends on the actions of its client-contact employees and how important it is for Call Center Representatives to follow the bank's policies and procedures. This course explains how to complete the Suspicious Activity Report as a means for bank employees to play a critical role in helping law enforcement officials track illegally obtained funds to their original source.
| Price | $75 Nonmembers / $55 Members |
| Course Credits | AIB: 0 ; ICB: 0 |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
Call Center Representatives who interact with deposit and lending clients over the phone on a daily basis.
Learning Objectives
After completing this course, students will be able to:
- Explain your responsibility in complying with the Bank Secrecy Act
- Complete and file a Suspicious Activity Report
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.