Fair Credit Reporting Act (FCRA) for Call Center Representatives
This course focuses on the FCRA responsibilities of Call Center Representatives. This course explains how the FCRA exists to ensure a fair and accurate credit reporting system for clients and the banking system, and to make certain consumer reporting agencies respect clients' right to privacy. The course identifies credit and noncredit-related transactions that are allowed under FCRA. It also explains requirements and restrictions for affiliates with regard to shared information.
| Price | $50 Nonmembers / $35 Members |
| Course Credits | AIB: 0 ; ICB: 0 |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
Call Center Representatives who interact with clients over the phone on a daily basis.
Learning Objectives
After completing this course, students will be able to:
- Describe transactions covered by FCRA
- Explain the requirements for affiliates
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.