Expedited Funds Availability (Reg CC) for
Call Center Representatives
This course focuses on the Reg CC responsibilities of Call Center Representatives. It lists specific deadlines when banks must make funds deposited into client transaction accounts available. It explains business-day availability schedules used on transaction account deposits. This course helps Call Center Representatives to understand the importance of availability disclosures at the time of account opening. It also describes how Check 21 can affect funds availability, and positively affect check processing for clients and the bank.
| Price | $50 Nonmembers / $35 Members |
| Course Credits | AIB: 0 ; ICB: 0 |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
Call Center Representatives who interact with clients over the phone on a daily basis.
Learning Objectives
After completing this course, students will be able to:
- Discuss availability schedules
- Explain when availability disclosures must be made
- Describe how Check 21 affects customers
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.