USA PATRIOT Act for Call Center Representatives, Customer Service Representatives,
Personal Bankers, and Tellers
This course focuses on the USA PATRIOT Act responsibilities of Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers. It identifies types of accounts with increased risk of terrorist activity, and explains additional documentation and due diligence required for handling any permitted accounts that pose increased risk to banks. This course specifies the importance of not ignoring any action or transaction that may be suspicious. It refers to the BSA course for further details on suspicious activity reporting.
| Price | $50 Nonmembers / $35 Members |
| Course Credits | AIB: 0 ; ICB: 0 |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
Call Center Representatives who interact with clients over the phone on a daily basis. Customer Service Representatives who service clients. Personal Bankers who interact with deposit, business and lending clients. Tellers who conduct transactions for clients on a daily basis.
Learning Objectives
After completing this course, students will be able to:
- Describe the types of accounts that pose the greatest risk to the bank for potential use for terrorist activity
- Describe what you should know about suspicious activity reporting
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.