Bank Secrecy Act (BSA) for
Customer Service Representatives
This course focuses on the BSA responsibilities of a Customer Service Representative. It explains that the quality of a bank's compliance depends on the actions of its client-contact employees and how important it is for Customer Service Representatives to follow the bank's policies and procedures. This course explains how to complete the Currency Transaction Report and Suspicious Activity Report as a means for bank employees to help law enforcement officials track illegally obtained funds to their original source, and describes the qualifications for Designation of Exempt Person status. Customer Service Representatives also learn how to include three key points to answer client questions as to why BSA reports must be completed.
| Price | $75 Nonmembers / $55 Members |
| Course Credits | AIB: 0 ; ICB: 0 |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
Customer Service Representatives who service deposit and lending clients on a daily basis.
Learning Objectives
After completing this course, students will be able to:
- Explain your responsibility in complying with the Bank Secrecy Act
- Complete and file a Currency Transaction Report and a Suspicious Activity Report
- Describe qualifications for Designation of Exempt Person status
- Identify guidelines to answer client questions
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.