Expedited Funds Availability (Reg CC) for
Customer Service Representatives
This course focuses on the Reg CC responsibilities of Customer Service Representatives. It lists specific deadlines when banks must make funds deposited into client transaction accounts available. It explains business-day availability schedules used on transaction account deposits. This course helps Customer Service Representatives to understand the importance of availability disclosures at the time of account opening in the bank and by mail. It also describes how Check 21 can affect funds availability, and positively affect check processing for clients and the bank.
| Price | $50 Nonmembers / $35 Members |
| Course Credits | AIB: 0 ; ICB: 0 |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
Customer Service Representatives who may handle customer service issues related to Reg CC availability schedules and disclosures.
Learning Objectives
After completing this course, students will be able to:
- Discuss availability schedules
- Explain when availability disclosures must be made
- Describe how Check 21 affects customers
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.