Electronic Funds Transfer Act (Reg E) for
Customer Service Representatives
This course focuses on the Reg E responsibilities of Customer Service Representatives and how it contains strong protections for clients from potential fraud and errors in electronic banking transactions. It lists content and timing requirements for each required disclosure, and requirements for each preauthorized transfer. This course also defines a notice of error and lists notice of error situations.
| Price | $50 Nonmembers / $35 Members |
| Course Credits | AIB: 0 ; ICB: 0 |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
Customer Service Representatives who often service clients’ electronic funds transfers.
Learning Objectives
After completing this course, students will be able to:
- Describe content and timing requirements for five Reg E disclosures
- Discuss requirements for preauthorized transfers
- Describe a Notice of Error
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.