Dealing Effectively with Co-Workers
Dealing Effectively with Co-Workers focuses primarily on behavior among co-workers. This course introduces information about social behavioral styles and how the different styles affect communication among co-workers. Students will identify their own base preference group and learn what creates the challenges with his/her behavioral opposite. Students will also learn strategies and guidelines for dealing with difficult co-workers and the resulting conflict.
| Price | $130 Nonmembers / $95 Members |
| Course Credits | AIB: 0.5 ; ICB: 0 |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
Bank personnel at all levels.
Learning Objectives
After completing this course, students will be able to:
- Identify elements that contribute to individual perspective
- Describe how perspective drives actions and behaviors
- Describe how behavior choices impact the work environment
- Describe the characteristics and behaviors of the four base preference groups
- Explain the differences found in the same base preference group
- Describe how to look at things from a different perspective
- Describe the benefits and challenges of working with behavioral opposites
- Use the five steps to enhance the working relationship with a difficult co-worker
- Describe the benefits of focusing on what someone else finds important
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.