Revitalizing Customer Service
Revitalizing Customer Service presents the ten basic customer service skills that clients expect from any business interaction. Students will learn three communication methods for sharing information with clients, as well as the keys to effective listening that can have a positive influence on a client.
The course also covers basic guidelines for understanding and helping angry clients. After taking this course, students will recognize how customer service impacts all phases of their job responsibilities.
| Price | $130 Nonmembers / $95 Members |
| Course Credits | AIB: 0.5 ; ICB: 0 |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
All levels of employees.
Learning Objectives
After completing this course, students will be able to:
- Describe the value of basic customer service skills
- Explain the impact of stress on customer service delivery
- Explain the role of communication in the delivery of customer service
- Describe how listening enhances customer service delivery
- Explain how customer service skills help with angry clients
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.