Regulatory Compliance for Bank Tellers
Tellers, very often, spend more time with a customer than any other employee in the bank. In addition to providing excellent customer service, tellers must also demonstrate a thorough understanding of the regulations specific to the responsibilities that are part of the day-to-day job functions. Regulatory Compliance for Bank Tellers offers valuable information on eight regulations that directly affect the responsibilities of tellers in most financial institutions. The regulations have been divided into three categories. Each category will take approximately one hour to complete. The lists below show the three categories and the regulations included in each category.
Privacy and Security
- Bank Secrecy Act (BSA)
- Office of Foreign Asset Control (OFAC)
- Privacy for Customer Contact Personnel
Deposit
- Expedited Funds Availability Act, Regulation CC
- Reserve Requirements of Depository Institutions, Regulation D
- Electronic Funds Transfer Act, Regulation E
Equal Treatment
- Americans with Disabilities Act (ADA)
- Community Reinvestment Act (CRA)
| Price | $130 Nonmembers / $95 Members |
| Course Credits | AIB: 0.25 ; ICB: 3.75 (CBT) |
| Prerequisites | None |
| Required Software | None |
| Optional Software | Adobe Acrobat Reader and RealPlayer |
Audience
Tellers who must demonstrate a thorough understanding of the regulations specific to the responsibilities that are part of the day to day job functions.
Learning Objectives
After completing this course, students will be able to:
- Explain their responsibility in complying with the privacy and security regulations by using and filing appropriate BSA and OFAC reports, and describe the privacy issues that impact customers under Privacy for Customer Contact Personnel.
- Explain their responsibility in complying with the deposit regulations by describing hold policies under Regulation CC, and describing the effect of Regulation D on the function of various account types, and the process of customer notification to the bank under Regulation E.
- Explain their responsibility in complying with the equal treatment regulations by using best practices to avoid discriminating against customers in lending activities under ADA, and providing public information under CRA.
Enrollment: To enroll in this course, please click on the link below for the registration form. Print and complete the form and submit it to your supervisor for approval. Then submit the approved form to your human resources department for processing.